Water damage in Brookfield: three ZIP codes, one written scope

Confirming the ZIP on a three-code city

A street in one of three codes is easy to mis-file. The dispatcher reads the full address back, and the crew confirms it on arrival. The scope records the ZIP used.

Materials checked on the first visit

The table sets out the materials checked on a first visit and what the crew records for each.

Getting the file to the next step

The file goes to whoever needs it next, whether that is an insurer, a trade or a second contractor. The homeowner decides who receives it, and the crew keeps its own copy.

Which towns sit closest to Brookfield?

Brookfield is about 13.5 km from the Milwaukee anchor, on ZIP 53005 in Waukesha County. The three nearest other towns in the service list are Elm Grove (3.1 km), Butler (6.0 km) and New Berlin (9.5 km), and a call about Brookfield is passed to whichever crew is free nearest.

A homeowner in Brookfield can ask the crew to note the same readings and marks it would record anywhere else in the service area, so any later comparison is like for like.

Calls from Brookfield are taken on the same line and matched to the nearest free team. The address is checked against ZIP 53005, 53008, 53045 in Waukesha County, and the scope records that ZIP so the file can be filed without confusion. A loss in Brookfield is measured with the same readings as anywhere else in the service list, and the finding for each room is written into the scope before drying is set.