Sewer water up a basement floor drain during a storm
What homeowners notice
During a heavy storm, water comes up through a basement floor drain and spreads across the carpet. The homeowner shuts off power to the lower level and photographs the water line. The stored boxes on the floor are wet along their base.
What we do
The crew confirms the power is off, stops the flow where it can be stopped safely and extracts the water with equipment rated for wastewater. The carpet, pad and lower drywall that held the water are removed and logged. Hard surfaces are cleaned and disinfected, and the subfloor is read before drying is set.
What to expect
The subfloor reaches target after two visits. The removal list, the readings and the photographs go into the file, and a plumber is given the drain location and the cause as found.
Storm water through a window well into a finished basement
What homeowners notice
After a storm, a window well fills to the sill and water enters around the frame. The finished basement has a carpeted room and a stored shelf of books, and the carpet is wet to the wall.
What we do
The crew extracts the standing water, photographs the window well and the frame and measures the depth at the low point. The wet carpet and pad are removed and the wall base is read. The window well's drain and cover are noted in the scope for a contractor.
What to expect
The room reaches its drying target over several visits. The entry point, the readings and the photographs are kept together for the claim.
A basement corner floods when the sump stops in a storm
What homeowners notice
A heavy rain fills the sump pit and the pump is silent. Water comes up through the floor in one corner, and the carpet is wet to the wall at that corner. The homeowner finds the float caught against the pit wall.
What we do
The water is extracted and the pit is cleared of debris. The float and the discharge line are photographed and noted. The wet carpet and the wall base at the corner are read, and drying starts from the corner outward.
What to expect
The corner is dried to readings. The homeowner receives a written note of the pump's condition, and a plumber replaces the switch.
After a night of hard cold, water is turned on again and an upstairs ceiling shows a stain three days later. The stain grows during a warm afternoon, and the homeowner cannot see where the water comes from.
What we do
The crew reads the wall and the ceiling at several heights and finds the highest reading in an exterior wall. The wall is opened at that point, the split line is found and the water is shut off at the nearest valve. The wet insulation is removed and the cavity is dried.
What to expect
The cavity reaches target after two visits. A plumber repairs the line from a written list, and the readings and the list go into the file.
two visits, days apart, then the plumber typical visit
Storm water reaches the front of a small shop and the back storage room. Stock on the lowest shelves is wet, and the owner has no record of the stock on the floor. The power to the front is off.
What we do
The crew confirms the power is off at the panel, moves wet stock out and logs each item with a photograph. The floor is extracted, the wet fixtures are measured and the back room is read on each visit.
What to expect
The floor and the back room reach their drying targets. The stock log and the readings are given to the owner for the insurer and the reopening.
A water heater pan that overflowed beside a laundry closet
What homeowners notice
A water heater in a utility closet leaks from the tank and the pan overflows. The water runs under the cabinet beside the closet, and the cabinet base has swollen by the time the homeowner finds it.
What we do
The power to the heater is switched off and the supply closed. The swollen cabinet base is removed and logged, the floor under it is extracted and the subfloor is read at the joist ends. A plumber is named in the scope for the heater and the drain.
What to expect
The subfloor reaches target after two visits. The cabinet and the heater are replaced by trades, and the readings and the removal list go into the file.
two visits, days apart typical visit
Have the same problem?
Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.
