Questions about water damage in Milwaukee
Answers to the questions Milwaukee homeowners ask most about sewer backups, storms, frozen lines, drying, mould, insurance and the 24/7 line.
- Phones answered 24/7
- Basement sewer backups, sump pumps
- Flash floods and winter freezes
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Calls and crews
How do I reach you at night?
Call the line, which is answered 24 hours a day. Describe where the water is and whether it is still moving.
Will someone come out during a storm?
A crew is sent as soon as one is free, and the decision depends on the water and the power state.
Do I need to be home?
Someone should be at the house or able to give the crew access. The dispatcher will say what is needed.
What is the first thing to write down?
The time the water was first seen, where it came from and which rooms are wet.
Sewer and storm water
Is sewer water dangerous?
It can be. Sewer water carries waste and is handled as a contaminated loss, with protection and a stricter cleaning sequence.
Why is the carpet pad removed?
Porous material that held sewer or storm water cannot be cleaned to a safe standard in place.
Can I clean a sewer backup myself?
Not safely in most cases. The porous material usually has to come out, and it needs protection most homes do not keep.
Why was my basement wet after the rain stopped?
Water can keep rising through a drain or a sump after the rain. The crew checks the drain and the pump.
Cold weather and pipes
What if a line splits in a cold snap?
Shut off the water at the main, open a tap and call the line. The crew finds the split and measures the wet area.
Why is there a damp patch after a thaw?
Water can run inside a wall from a split line and show later. The crew traces it.
Should I leave a tap dripping?
On a line in an outside wall during a hard freeze, a slow drip helps prevent a freeze.
Who fixes the line?
A plumber. The crew gives the plumber a written list with the location and the readings.
Money and paperwork
Will my insurer pay?
That depends on the policy and the cause. Ask the insurer in writing which terms apply.
Who gets a copy of the scope?
You do. It is given to you on site, before work begins.
Is any price given on the phone?
No. The price is explained from the scope on site.
Who takes a complaint about an insurer?
The Wisconsin Office of the Commissioner of Insurance. It accepts complaints online, by email, by fax or by mail.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.