Grafton water damage: a 24/7 line and a file that stays dated

Distance and the first call

A homeowner at the edge of the list can help by having the address, the water source and the power state ready on the first call. That shortens the first contact and lets the dispatcher choose the nearest free team.

Notes for a lower level

A lower level holds water out of sight, and the crew checks it early and writes the findings into the scope.

What the homeowner keeps

The scope, the photographs and the readings describe the loss. A folder complete in the first week makes the insurer's questions easier to answer.

Which towns sit closest to Grafton?

Grafton is about 30.7 km from the Milwaukee anchor, on ZIP 53024 in Ozaukee County. The three nearest other towns in the service list are Cedarburg (4.7 km), Mequon (9.6 km) and Thiensville (10.0 km), and a call about Grafton is passed to whichever crew is free nearest.

A claim is easier to support when the loss is described in the same terms the insurer uses. Ask the crew to record the source, the water type, the time and the rooms in the scope for Grafton, and keep the same description in every letter.

Calls placed from Grafton are taken on the same line and matched to the nearest free team. The address is matched against ZIP 53024 in Ozaukee County, and the scope records that ZIP so the file can be filed without confusion. A loss in Grafton is measured with the same readings as anywhere else in the service list, and the finding for each room is written into the scope before drying is set.