Water damage in Greendale: calls answered at any hour

The first three questions

A dispatcher asks three questions first: is the water still moving, is the power on in the wet rooms and where does it appear to come from. The answers decide how fast a crew is sent and what the homeowner can do while waiting.

A short plan for the homeowner

The list below is what a homeowner can do in the first day, before and after the crew arrives.

Why a second visit is planned on the first

The second visit is booked before the crew leaves, so the drying is checked on a fixed day. The date is written into the scope, and the homeowner knows when the next set of readings will be taken.

Which towns sit closest to Greendale?

Greendale is about 12.7 km from the Milwaukee anchor, on ZIP 53129 in Milwaukee County. The three nearest other towns in the service list are Franklin (4.1 km), Hales Corners (4.6 km) and Oak Creek (9.2 km), and a call about Greendale is passed to whichever crew is free nearest.

A claim is easier to support when the loss is described in the same terms the insurer uses. Ask the crew to record the source, the water type, the time and the rooms in the scope for Greendale, and keep the same description in every letter.

Calls placed from Greendale are taken on the same line and matched to the nearest free team. The address is matched against ZIP 53129 in Milwaukee County, and the scope records that ZIP so the file can be filed without confusion. A loss in Greendale is measured with the same readings as anywhere else in the service list, and the finding for each room is written into the scope before drying is set.